Replacement Policy

 

Effective Date: 01/08/2024

 At HY, we strive to provide you with high-quality products and excellent customer service. If you encounter any issues with your purchase, our Replacement Policy is designed to ensure a smooth and hassle-free process. Please read the following terms carefully to understand the conditions under which replacements are provided.

1. Eligibility for Replacement
Replacements are available under the following conditions:
1. The product is within the warranty period specified at the time of purchase.
2. The product is found to be defective or damaged upon receipt.
3. The product was not damaged due to misuse, neglect, or unauthorized alterations by the customer.

2. Proof Required for Replacement
To qualify for a replacement, you must provide the following evidence:
Product Damage Images: Clear photographs showing the defect or damage to the product. Ensure the images are well-lit and capture the issue in detail.
Unboxing Images: Photographs or video taken during the unboxing of the product, showing the condition of the product and packaging as it was received.
Packaging Condition: Images of the packaging, including any visible damage to the box or shipping materials. The packaging should not be damaged if the replacement is being requested due to product malfunction rather than shipping damage.

3. Replacement Request Procedure
To request a replacement, follow these steps:
Contact Customer Service: Reach out to our customer service team at info@gpitech.in.
Submit Proofs: Provide the required images and details as listed above to support your replacement request.
Review Process: Our team will review your submission and determine if the product qualifies for a replacement based on the provided evidence and warranty terms.

4. Conditions Not Covered for Replacement
Replacements will not be provided under the following conditions:
1. The product is damaged due to misuse, neglect, accidental damage, or unauthorized modifications by the customer.
2. The warranty period has expired.
3. The required proofs (product damage images, unboxing images, and packaging condition) are not provided or are insufficient.
4. Normal wear and tear or cosmetic damage that does not affect the functionality of the product.

5. Replacement Processing Time
Once your replacement request is approved, we will process the replacement within [Insert Number] business days. You will receive a confirmation email with the details of your replacement, including shipping information and estimated delivery time.

6. Return of Defective Product
In some cases, we may require you to return the defective or damaged product before a replacement is issued. If a return is necessary, we will provide you with a prepaid shipping label and instructions for returning the item. The replacement product will be shipped once we receive and inspect the returned item.

7. Contact Us
If you have any questions or need assistance with the replacement process, please contact our customer service team at:
HY Customer Service

Address: Plot No. 343, 1st Floor. Tawakkal Layout, Wadi, Nagpur, Maharashtra, 440023
Email Address: info@gpitech.in

Thank you for choosing HY. We are committed to ensuring your satisfaction and will do our best to resolve any issues you may encounter with our products.